Shipping Policy

This policy is applicable to domestic USA orders.  This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

USPS Priority calculated at checkout based on weight

B. TRANSIT, HANDLING & ORDER CUT OFF TIME DOMESTICALLY

Processing time is 3-4 day. In general, domestic shipments are in transit for 3– 4 days (Monday to Thursday). Order cut off time will be 4:00 PM. Domestic order handling time is 1-3 business day (Monday to Wednesday).

Kxtend is not responsible for lost or missing packages.

C. Delivery Terms

We use the USPS local courier to deliver the product.

D. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at Email: info@kmxtend.com or call us +1 803-470-5566

E. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Returns & Refunds policy

F. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. 

We offer optional shipping insurance through Route which is highly encouraged to purchase to insure your order while in transit. 

 

 

 

KmXtend Hair Extensions is not responsible for any lost or stolen packages. It is highly encouraged to purchase the shipping insurance that we offer through Route Insurance Protection to protect your packages while lost, damage or stolen.